With over 250 stores in the USA and tons of employees, Apple has many stories and secrets that they won’t reveal. However, with this list, you can be the proud owner of a few of their secrets and know better when you get there. Let’s get started and dive into what people don’t know.
Lying
Lying doesn’t make friends at Apple stores. Not only do they know when you lie, but they also don’t appreciate it. They can bend the rules and help you out with what you need, but they won’t do it if you aren’t honest. If you dropped your phone in the toilet or threw it down the stairs as a prank, they’ll find out, so tell the truth.
Hide Your Stuff
No one wants to see things on your phone that should remain private. So, keep those items hidden, ensuring you’re not exposing Apple employees to your hidden tattoos and other personal bits. They have seen plenty over time and prefer not to view them.
They’ll Catch You
If you think shoplifting will be easy because they don’t security tag their items, you’d be mistaken. They’re monitoring you, engaging you in conversation, and know how to deter theft. You shouldn’t try it because it will only become harder for you and will be embarrassing when you get caught.
Large Discounts
If you’re a teacher or a student and you need a new computer, you’re entitled to a discount. Most people don’t know that, but regardless of whether you teach at a public or private school, or attend either, you still get a good discount. It tends to be close to what their refurbished discount is.
Talking In Circles
They can’t directly tell you they can’t help, so they talk instead. For instance, if your phone needs a new screen, it might cost around $200. When the customer asks why they’re not being helped, the employees need to respond, so this conversation can take a while. They always attempt to keep you in the store and engaged in seeking help.
Workers
If you’ve worked there a while, it could pay off. You receive a plaque on your five-year anniversary, and even if you don’t want it, they can sell it online for a couple thousand dollars. Stay for ten years and you get a block of glass with their logo. We bet there are a few of those floating around the internet, too.
Don’t Be A Jerk
If you’re rude and act like the world revolves around you, it won’t. The employees will be less inclined to help, as workers have stated they will make you wait if you are impolite, simply to aggravate you. If you’re nice, they go out of their way to assist you.
Hiring Is Hard
People joke that getting into college is easier than trying to get hired at Apple. A single position can have thousands of applicants. Because of that, they conduct multiple rounds of interviews, and these can be intense. If you land the job, you receive weeks of training before working independently on the sales floor.
Referrals
The best way to get an interview is to know someone. People say this all the time, but in this case it’s true. Apple takes referrals seriously, and they’ll pay you for it. Refer someone and you may earn up to a grand; if it’s a corporate employee, they could receive more than five grand. It pays to be an employee.
Mothership
The Cupertino headquarters is called the mothership, and senior staff get to fly there for free. The creatives do too. They receive all the training they need and don’t have to worry about footing the bill. Company events as well as major collaborations and key decisions start here.
Clapping
Apple claps a lot to raise morale. When employees begin training, they are “clapped” in. Everyone claps when a new employee walks in, and some say it lasts quite a while. Departing employees are “clapped” out, which can confuse some customers because they don’t understand what’s happening.
Refurbished
You shouldn’t scoff at the word refurbished. Don’t get hung up on the latest gadgets when you can get refurbished ones for cheap, with the same warranty. Buying used also allows you to see if you actually like it, and in many cases, it’s a much better option for people, especially if you’re on a budget.
Restart
Employees say that one of the simplest fixes for your phone is a forced restart. Most people won’t consider this, but it can resolve many issues, and they recommend starting there. That way, you don’t have to wait in line at the store or deal with other customers.
No Negativity
If you go into the store, you won’t hear negative words like “crash” or “bug.” Instead, you’ll hear terms like “non-responsive” or “situation,” as these phrases have a more positive connotation. This wasn’t known to the public until one of the employee training manuals was leaked. The store focuses on positive experiences.
Stop Touching Things
If you’re going to use their devices for personal tasks like making calls or changing wallpapers, and simply for fun, you’re likely to irritate the employees. You may think that’s what the displays are meant for, but it takes a long time for them to reset everything, and the employees become annoyed.
Have Fun
Now that you know about Apple’s secrets, have fun shopping in the store for your next technological gadget. The secrets on this list are more positive than those of other companies, as they aim to create a good experience for customers. Just remember, don’t be rude and watch your attitude—it’ll go a long way.
